Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and more.
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days, Express takes 2-3 business days, and Overnight shipping delivers the next business day. Processing time is 1-2 business days.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $100 within the United States.
Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order in your account under Order History.
Do you ship internationally?
Yes, we ship to Canada, United Kingdom, Australia, Germany, and France. International orders may be subject to customs and import duties.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. Sale items are final sale.
How do I start a return?
Log in to your account, go to Order History, select your order, and click "Start Return." You'll receive a prepaid return label via email.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.
Can I exchange an item?
We recommend placing a new order for your desired item and returning the original for a refund. This ensures faster delivery of your new item.
Products & Sizing
How do I find my size?
Check our Size Guide for detailed measurements and sizing recommendations. Each product page also includes specific fit information.
Are your products true to size?
Most of our products are true to size. However, we recommend checking the specific fit notes on each product page as some items may run small or large.
What materials do you use?
We use high-quality natural and sustainable materials including organic cotton, linen, wool, and silk. Material details are listed on each product page.
How should I care for my items?
Care instructions are included on the product tag and detailed on each product page. Generally, we recommend washing in cold water and laying flat to dry.
Account & Payment
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive member benefits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.
How do I reset my password?
Click "Forgot Password" on the sign-in page and enter your email address. You'll receive instructions to reset your password.